Stakeholder Engagement
The Group will build relationships of trust through active communication with respective stakeholders and, in harmony with society, to improve sustainable value. This section is organized in terms of definition, value provided, and points of contact for each of the stakeholders recognized by the Group.
Clients
●Definition of stakeholder
- Users of services offered by Group companies to address client-side business concerns and help solve social issues
●Value provided to stakeholders
- Provide the best services
- Plan/propose new application formats for IT
- Lead/support realization of vision and strategies
●Points of contact with stakeholders
- Customer service points of contact (call center, website, main phone line)
- Seminars, fairs and forums for clients
- Publication of PR magazine, technical brochures and e-mail newsletters
- Client satisfaction surveys
- Regular and extraordinary meetings and others
Employees
●Definition of stakeholder
- Indispensable to Group operations, bringing about corporate growth through demonstration of diverse personal skills and self-directed collaboration and development
●Value provided to stakeholders
- Provide opportunities for growth and personal development
- Provide environment that is safe and comfortable
- Promote diversity
- Providing appropriate and attractive compensation for performance
●Points of contact with stakeholders
- Company news, Group news, internal portal site
- Employee awareness surveys
- Personnel exchange groups, opinion exchange groups
- 1-on-1 career formation
- President’s Caravan and other activities and others
Shareholders and Investors
●Definition of stakeholder
- Provide capital that supports Group business activities and participate in management through the exercise of voting rights, etc.
●Value provided to stakeholders
- Sustainable improvement in shareholder value and return to shareholders
- Highly transparent disclosure
- Engaging in constructive dialogue
●Points of contact with stakeholders
- General meeting of shareholders
- Results briefings
- Small meetings, domestic and overseas roadshows, participation in conferences
- Information disclosure on IR section of corporate websites
- Integrated Report and others
Business Partners
●Definition of stakeholder
- Partners helping to enhance value provided through Group operations and contributing to business growth and creation
●Value provided to stakeholders
- Create new added-value
- Fair, transparent, open competition and appropriate business practices
- Responsible procurement
●Points of contact with stakeholders
- Information meetings on policy (guidelines)
- Creating opportunities for discussion (project information)
- Engineer development and support (educational support, seminars)
- Opinion exchange groups
- Business Partner Satisfaction Survey and others
Local Communities
●Definition of stakeholder
- Direct and indirect support of Group's corporate activities in areas where companies operate through provision of various infrastructure
●Value provided to stakeholders
- Realize the means for safe and secure living
- Active interaction with local residents in areas in which we operate
- Reduction of environmental impact
●Points of contact with stakeholders
- Participation in local events
- Support for activities contributing to society
- Charity concerts
- Public feedback posted on website
- Responses to relevant ministries/agencies, industry associations and others