Standards, institutions and infrastructure to support innovation
Standardization and Institutionalization
Standardization of Requirements Definition Processes
As demands for IT systems become more advanced and complex, so does the importance of the requirements definition phase of the upstream process. At TIS, we use a unique requirements definition framework based on the Requirements Engineering Body Of Knowledge (REBOK) approach and collate customer requests in a rational manner to arrive at optimal requirements.
Test Plan Guidelines
Software test process is a series of activities practiced to ensure product quality, by verifying that the system under development meets all the functional and performance requirements. At TIS, we provide detailed test planning for the entire software development life cycle, from module testing to system testing, following the test plan guidelines based on a rich knowledge base.
ITIL-based Operational and Maintenance Framework
At TIS, we are committed to continuous service improvement while putting together ideas to provide attractive services in operation, maintenance, and enhanced development into our Trinity Enhancement Framework. By making use of this framework, our Service Managers deliver valuable services that place top priority on customers' business success.
Company-wide Standardization of Development Processes
To achieve the highly reliable TIS Quality standards, we strive for company-wide standardization of development processes for all products. The implementation of standard procedures and document format for each process enables us to maintain high quality standards while avoiding individual biases.
Standardization of Project Management Methods
TIS's VeiiNus framework embodies our knowledge and experience accumulated in the field of project management and reflects our commitment to continuous improvement of management quality. This framework helps our Project Managers upgrade their skills—including planning, progress management, problem management, and instructions for project members—and run projects smoothly.
Third-Party Risk Assessment
For early identification and prevention of risks in each project, we have third-party assessment and monitoring systems. In the case of large projects, we combine multiple systems—project status visualization by an assessment committee (whose members include company executives), technical architect reviews, and so forth—in order to increase project control. Also, for small and medium-sized projects, organizational process audits and/or architect reviews are performed by departments/divisions.
Security Audit before delivery of System and Service
We deliver systems and managed services with strict security audits enforced to ensure compliance with TIS's quality and security standards. Our internal audit department, Secure One Center, performs source code inspections for web applications, as well as penetration testing services to ensure that only qualified products are delivered to customers and thus guarantee high quality and security standards.
System Development Platforms
Robust Java Application Development
Nablarch is a web application development/execution platform that encapsulates TIS's knowledge in the financial and credit card industries. Using Nablarch as a standard framework for all processes, from requirements definition to system maintenance, enables web applications to be used with exceptional quality, safety, and reliability.
Cloud-based Development Environment
Collaborage is a cloud-based development tool with excellent agility and flexibility that comes with various tools, such as chat tool and code analysis tool. It enables team members to interact smoothly and respond quickly to customer feedback.
Kaizen Activities
Customer Satisfaction Survey
Every year, we conduct a customer satisfaction survey in order to obtain feedback about our activities aimed at becoming a business partner that contributes to customers' business growth. Feedback has revealed strong satisfaction with our serious and sincere support, quality of service, and onsite responsiveness, although some respondents requested more active involvement in proposals and information provision. Through these activities, we will continue obtaining customer feedback to enhance our contribution as a business partner.