Quality, Productivity, and Technological Power

At TIS, we have established a quality management system (hereafter referred to as "QMS") to meet our clients' needs and provide safe, reliable, and high-quality services. We are committed to pursuing better quality and continuous improvement. In addition, each company in the TIS INTEC Group has developed and refined its own QMS structure, tailored to its specific characteristics, based on the foundation of our QMS.

Quality policy

Quality management process

Our QMS-related activities are conducted in accordance with companywide standards, with each site taking the initiative in devising processes and development methods according to its own business model. Furthermore, the System Development & Quality Management Innovation SBU, which spearheads companywide initiatives, works closely with business divisions to ensure the delivery of optimal products and services to clients, markets, and society.

Implementation framework

Our business divisions ensure the quality of individual systems and services, while the System Development & Quality Management Innovation SBU drives companywide quality and productivity improvements. This initiative follows a continuous PDCA cycle, enabling ongoing enhancements. By involving business divisions and the System Development & Quality Management Innovation SBU as third-party evaluators in development projects and service initiatives, we ensure the delivery of safe and reliable products and services across the entire company.

Implementation structure

Under the leadership of top management, including the President and Division Director of the System Development & Quality Management Innovation SBU, we have appointed QMS Promotion managers and service quality control managers within both the System Development & Quality Management Innovation SBU and in individual business divisions. This structure ensures that both the Company as a whole and individual business divisions take responsibility for implementing initiatives to enhance service quality and value, while driving QMS-related initiatives across our organization. Within the TIS INTEC Group, the System Development & Quality Management Innovation SBU of TIS leads efforts in collaboration with each company to improve service quality and value across the entire group.

See here for more details on the QMS implementation structure.
Quality Management System/Promotion Structure

Quality management system

Our QMS is TIS's unique quality management system and is based on ISO 9001 and ISO/IEC 20000-1 standards. We apply specified project management, service management, and engineering processes, techniques, and tools while incorporating creative adaptations tailored to each business model. This ensures a management system that delivers optimal services to our clients.

Features

Value-oriented approach to quality
At TIS, we define quality as the value we deliver to our clients, markets, and society. Rather than focusing solely on systems as physical products, we take a holistic approach by providing services that encompass environments, procedures, and human interactions, both tangible and intangible. Our goal is to create value by meeting business expectations and enhancing overall user satisfaction.

Results-oriented approach
Our QMS defines its activities to align with the requirements of ISO 9001 (QMS) and ISO/IEC 20000-1 (ITSMS) standards. We also integrate valuable elements from various international standards and frameworks to further strengthen our management system. In addition, we incorporate insights and expertise gained from both internal and external data and past achievements, tailoring the system to our actual operations. This enables us to deliver optimal services to our clients.

Flexible management system that leverages ingenuity
Our QMS defines essential implementation requirements for organizational and service delivery activities as compliance processes. These essential implementation requirements are kept to a minimum, focusing only on what is truly necessary. Our core policy emphasizes leveraging frontline ingenuity, allowing for flexible adaptation to various business models and development approaches.
In actual operations, we utilize standard processes, templates, and other guidelines while incorporating innovations and improvements^* to carry out activities in accordance with our compliance processes.
* [Example] Developing standards tailored to each business division's characteristics and industry and customizing project management approaches accordingly

Organizational oversight activities for service delivery (service quality management)
To ensure reliable delivery of value to our clients, we conduct service quality management at the organizational level.
From product planning to development and operations, we conduct audits and monitoring at two levels - the System Development & Quality Management Innovation SBU and business divisions - which serve as third-party evaluators to assess service delivery, identify risks and issues, and recommend corrective actions to ensure and enhance service quality.

Quality, productivity, and technical capabilities

As TIS's quality management system supports the enhancement of our quality, productivity, and technical capabilities.

See here for specific initiatives.
Quality and Productivity
Technological Power (Knowledge)

Certification of international standards

TIS's quality management system is certified under ISO 9001 for all its system development organizations and ISO/IEC 20000-1 for selected service delivery organizations.

TIS INTEC Group's shared quality philosophy (OUR Quality)

"OUR Quality" is the shared quality philosophy of the TIS INTEC Group, established to promote a value-driven approach, continuous improvement, and innovation across the organization. As a higher-level concept above our QMS, this philosophy serves as the guiding vision for the TIS INTEC Group, and each company in the Group implements a quality management system based on our QMS. We also use this as a basis for our Groupwide efforts to improve quality with a common understanding of quality.
The three phrases of OUR Quality encapsulate the idea of understanding our clients well, providing excellent service, and building mutually valuable relationships. Each member of the TIS INTEC Group is committed to understanding OUR Quality and applying it in their work. Through these efforts, we strive to enhance value alongside our clients, society, business partners, and employees and thus remain a trusted company.

TIS INTEC Group's shared quality philosophy (OUR Quality)

Delight customers by surpassing expectations
We will deliver an exciting future by focusing on and being the most understanding partner for people's hopes and dreams.

Innovation through collaboration
Through collaboration with our stakeholders, we will discover new opportunities in each other's strengths, and strive to deliver exceptional service and maximize exchange of value.

Trust founded on a proven track record
As a mover that brings color to society, we will continue to refine the manufacturing capabilities we have developed as a Group to constantly pursue changes that make the world a better place.