Client-Oriented Initiatives

Each year, we hold the TIS INTEC Group Business Summit as a forum for introducing services and initiatives leveraging advanced technologies and expertise for the realization of a sustainable digital society. The most recent event, in July 2025, featured a keynote speech by Shinji Koshikawa, the president and representative director of Cross-River Co., Ltd. TIS curated a five-session program consisting of 30 presentations and showcased 38 solutions by Group companies. Of these presentations, all of which introduced examples of co-creation within the Group as well as services and solutions, 19 were led by clients and business partners. These presentations perfectly demonstrated to the virtual audience of some 3,400 people^* the value that TIS, and the TIS INTEC Group as a whole, provides to a huge client base. We will continue to facilitate communication with clients so that we can provide support with a view toward
solving the issues they face and, beyond this, issues that society is facing.

*As of July 2025

We constantly monitor customer satisfaction and strive to improve it further, underpinned by continuous efforts to create value based on the relationships of trust we have with our clients. As part of these efforts, we conduct an annual Client Satisfaction Survey of clients with whom we have an ongoing business relationship. It helps us understand their views on the quality of our services and the value we provide in an objective manner and gives us feedback for further improvements.
In the fiscal 2025 survey, evaluation of TIS as an irreplaceable business partner—to us, one of the most important indicators of a good client relationship—remained high overall, but we saw a slight fluctuation year on year. While our technical capabilities continued to receive high marks, satisfaction with our proposals was slightly off, ultimately impacting overall evaluation. That said, feedback from clients about our services was generally positive, and the majority of clients intend to do business with us again in the future.
Group companies conduct surveys of their own, and the insights gained are shared and further developed to boost groupwide capabilities to provide value. More and more clients see us as an irreplaceable business partner, so we will continue to carefully analyze client comments and requests and implement effective initiatives across the organization. These efforts will fuel further improvement in client satisfaction and underpin efforts to create value tailored to client needs.
Positive feedback from clients and satisfaction with our services, substantiated by the results of the client satisfaction survey, are important in raising corporate value as a company as a corporate group, and we utilize the results as a factor in determining stakeholder satisfaction, a non-financial indicator used to calculate performance-linked compensation for TIS directors.